System Support and Development Services

As part of system services, customers also have a range of services related to Certia’s system at their disposal, from maintenance to further development. In using the systems, customers may also consult Certia’s experts in different fields and the technical support team.

Certia’s technical team takes care of system maintenance services. Maintenance services ensure the best possible availability rate and as trouble-free conduct of business operations as possible in the event of disruptions. The maintenance service also includes the management and documentation of interfaces.

Effective state-of-the-art information systems form the basis for efficient provision of services.

Development makes up an important part of Certia’s system services. Certia’s systems are constantly developed in collaboration with customers. Systems are developed both by means of deployment of new functionalities and modules and by means of small-scale development that focuses on modifying the functionalities of current systems. Development projects are initiated in response to the customers’ needs or changes in the operating environment, and customers play a key role in defining the features to be deployed to precisely address their unique needs.